Privacy Policy

Last Updated: 23/11/2025

 

This Privacy Policy (“Policy”) explains how SOLSTICEA ELIXIR PRIVATE LIMITED (“Company,” “We,” “Us,” or “Our”) collects, uses, stores, and protects personal information shared by users (“You,” “Your”) when accessing or transacting through our website and related platforms.

By using our Website, You acknowledge and agree to the terms outlined in this Policy. If You do not agree, do not use or access the Website.

This Policy forms an integral part of and is subject to our Terms & Conditions.

 

1. Information We Collect

We may collect the following types of information:

1.1 Personal Identifiable Information (PII)

Provided voluntarily during account creation, purchase, or contact, including but not limited to:

• • • • Name, email address, phone number, billing & shipping address
      • Payment details (processed via secure third-party gateways)
      • Identification information necessary for fraud prevention

 

1.2 Automatically Collected Information

Collected using system logs, cookies, analytics tools, and browser interactions, including:

• • • • IP address, device type, browser details
      • Pages viewed, browsing patterns, referral URLs
      • Session duration and interaction behaviour

 

1.3 Cookies & Tracking

We use cookies (, tags, and analytics tools to improve functionality, personalize experience, analyse traffic, and enhance security.
You may disable cookies via browser settings, but certain Website features may not function properly.

Our cookies policies explained here.

 

2. Purpose of Data Collection

We may use Your information to:

• • Process and fulfil orders, payments, and deliveries
  • Provide customer support and dispute resolution
  • Improve Website experience and optimize performance
  • Detect and prevent fraud, abuse, unauthorized access, or security threats
  • Conduct analytics, surveys, and market research
  • Send service updates, transactional alerts, product launches, and promotional communication (only with consent)

 

We do not sell, rent, or trade Your personal data.

 

3. Sharing of Personal Information

We may share data with:

3.1 Internal Affiliates & Service Providers

To enable operations such as logistics, payments, SMS/email delivery, hosting, analytics, and marketing automation.

These third parties are required to follow confidentiality and data protection obligations.

 

3.2 Legal & Regulatory Mandates

We may disclose information if required to:

• • • • Comply with laws, court orders, or government directives
      • Assist cybercrime investigations and fraud prevention
      • Protect Company rights, intellectual property, and user safety

 

3.3 Business Transfers

If ownership changes via merger, sale, restructuring, or acquisition, data may be transferred to new operators.

 

4. Security & Data Protection

We implement reasonable technical and organizational safeguards to protect stored data from unauthorized access, misuse, and alteration, including encrypted servers and secure authentication measures.

However, no system is 100% secure; users share data at their own risk.

 

5. Data Retention

We retain personal data only as long as necessary to:

• • Complete transactions and fulfil legal obligations
  • Maintain financial & audit records
  • Resolve disputes or enforce agreements

Data may be anonymized and retained for historical or analytical purposes.

 

6. Your Rights & Controls

Subject to applicable law, you may request:

• • Access to stored personal data
  • Correction or update of inaccurate data
  • Withdrawal of marketing consent
  • Deletion of personal data (unless legally required to retain)

Requests can be submitted to the Grievance Officer.

 

7. Marketing Communication & Opt-Out

You may opt out of promotional communication by:

• • Clicking Unsubscribe in emails/SMS
  • Contacting support
  • Updating preferences in your account

Transactional or order-related messages cannot be disabled.

 

8. Links to Third-Party Websites

Our Website may contain external links. We are not responsible for the privacy policies, content, or practices of third-party sites.

Proceed at your discretion.

 

9. Updates to This Policy

We may modify this Policy at any time without prior notice. Changes will be effective upon publication. Continued use of the Website implies acceptance of revised terms.

 

10. Grievance Officer (As per IT Act 2000 & Rules)

Grievance Officer
SOLSTICEA ELIXIR PRIVATE LIMITED
VO-688, WeWork Berger Delhi One,
C-001/A2, Sector 16, Noida,
Gautam Buddha Nagar, Uttar Pradesh — 201301, India

Phone: +91 78270 30025
Email: sampark@solsticeaelixir.com

For privacy concerns, data requests, or compliance inquiries, contact the Grievance Officer.

 

11. Governing Law & Jurisdiction

This Policy is governed by the laws of India.
All legal proceedings shall fall under the exclusive jurisdiction of courts located in in Gautam Buddha Nagar, Uttar Pradesh.

 

12. Consent

By accessing, using, or transacting on the Website, You consent to:

• • Data collection & processing as outlined in this Policy
  • Sharing data with authorized partners for order fulfilment
  • Receiving communication based on consented preferences