Privacy Policy
We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information by this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
Collection of Personally Identifiable Information and Other Information
When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customized experience. This allows us to provide services and features that best meet your needs and to customize our Website to enhance your experience.
In general, you can browse the Website without telling us who you are or revealing any personal information. However, once you provide us with your details, you are no longer anonymous to us. We may collect personal information, including name, email, phone number, and address. We may also collect payment information if you transact with us.
We may automatically track certain information about you based upon your behaviour on our Website. This information is compiled and analyzed on an aggregated basis and may include the URL that you just came from, your computer browser information, and your IP address.
We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. You are always free to decline our cookies if your browser permits; however, certain features of the Website may not be accessible in that case.
Use of Demographic/Profile Data/Your Information
We use personal information to provide the services you request. We may use your personal information to:
- Resolve disputes and troubleshoot problems.
- Promote a safe service experience.
- Measure consumer interest in our products and services.
- Inform you about online and offline offers, products, services, and updates.
- Customize your experience and protect against error, fraud, and other criminal activity.
- Enforce our terms and conditions.
We may use your IP address to help diagnose problems with our server and administer our Website. Occasionally, we may conduct optional online surveys for demographic research purposes.
Sharing of Personal Information
We may share personal information with our corporate entities and affiliates to detect and prevent identity theft, fraud, and illegal activities. Those entities may not market to you unless you explicitly opt in.
We may disclose personal information if required to do so by law or in good faith belief that such disclosure is reasonably necessary to respond to legal processes, enforce our policies, or protect the rights of our users or the general public.
In the event of a merger, acquisition, or business restructuring, your personal information may be transferred as part of that transaction.
Links to Other Sites
Our Website may contain links to other websites that may collect personally identifiable information about you. SOLSTICEA ELIXIR PRIVATE LIMITED is not responsible for the privacy practices or content of those linked websites.
Security Precautions
Our Website has stringent security measures in place to protect against the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server.
Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential communications from us after setting up an account. If you want to remove your contact information from our mailing lists, please visit the "unsubscribe" section on our Website.
Your Consent
By using the Website and providing your information, you consent to the collection and use of the information you disclose on the Website by this Privacy Policy.
Grievance Officer
By the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:
Grievance Officer
SOLSTICEA ELIXIR PRIVATE LIMITED
Address: VO-688, WeWork Berger Delhi One, C-001/A2, Noida Sector 16, Gautam Buddha Nagar, Uttar Pradesh-201301
Customer Care No: +91-7827030025
Email: sampark@solsticeaelixir.com
For any complaints or concerns with regard to your privacy, you may contact the Grievance Officer, and we will ensure appropriate measures are taken to address your concerns.
Frequently Asked Questions (FAQs)
What is VAGINÉ™ ?
VAGINÉ™ | THE VAGINÉ STORY is a luxury fragrance and lifestyle brand by SOLSTICEA
ELIXIR PRIVATE LIMITED. It celebrates women’s self-worth, strength, sophistication, and individuality. Every creation is crafted to inspire unapologetic self-expression.
Why VAGINÉ™ ?
Our brand name, derived from the Latin 'vagina' symbolizes the essence of femininity, power, and creation. THE VAGINÉ STORY is about celebrating the inner strength and unique journey of every woman, creating a scent that is an extension of her soul.
What is the inspiration behind VAGINÉ™?
VAGINÉ™ | THE VAGINÉ STORY was born from a vision: to redefine beauty, celebrate women beyond stereotypes, and create a movement where beauty is not an expectation, but an authentic expression.
Where are your products made?
Our fragrances are thoughtfully composed using globally sourced ingredients, crafted to match international standards of luxury and purity.
Are your products cruelty-free?
Yes. We are committed to ethical practices and ensure that none of our products are tested on animals.
Are your perfumes long-lasting?
Absolutely. Our fragrances are formulated for a rich and lasting experience, designed to evolve beautifully on the skin throughout the day.
How should I apply the perfume for the best results?
- Hold the fragrance bottle 5-7 inches away from your body.
- Spray directly on your pulse points: behind the ears, wrists, nape of neck, and along the collarbone.
- Let it dry naturally without rubbing for best projection and longevity.
Can I return or exchange a product?
Due to the nature of perfumes and personal care, we accept returns or exchanges only if the product is damaged or incorrect. Please refer to our Return Policy for full details.
How do I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link to follow your shipment's journey.
Do you ship internationally?
Currently, we are focused on serving within India. However, international shipping will be available soon — stay connected with us for updates!
How can I get in touch with your team?
For any queries, feedback, or support, feel free to reach us at sampark.tvs@solsticeaelixir.com
We are happy to assist you!