At SOLSTICEA ELIXIR PRIVATE LIMITED, we take great pride in the quality and authenticity of our fragrances under the brand VAGINÉ™. To ensure a seamless shopping experience, please read our return policy carefully.

1. Non-Refundable Category

Perfumes fall under the category of non-refundable products due to hygiene and safety reasons.

2. Eligibility for Return/Exchange

RETURN/EXCHANGE IS ONLY APPLICABLE IF YOU RECEIVE A DAMAGED OR INCORRECT PRODUCT.

• Our policy lasts 7 days from the date of delivery. If 7 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
• To be eligible for a return, your item must be unused, unopened, with tags intact, and in its original packaging.
• Not liking the fragrance will not be considered a valid reason for return or exchange.

3. How to Initiate a Return

To request a return, please contact us at sampark.tvs@solsticeaelixir.com or WhatsApp us at +91-9429693940.

• If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.
• Items sent back to us without prior approval will not be accepted.

4. Unboxing Video Requirement

For damaged or missing items, we require an unboxing video (recorded while opening the package) as proof to process your return claim.

5. Damages & Issues

We request you to inspect your order upon delivery and contact us immediately if:

• The product is damaged or defective.
• You received the wrong item.

We will evaluate the issue and provide a resolution at the earliest.

6. Refund & Deduction Policy

• Refunds (if applicable) will be processed after the returned item has been inspected.
• A ₹450 deduction will be applied to the refund amount to cover return shipping and handling charges.

For any queries, feel free to contact us at sampark.tvs@solsticeaelixir.com.

SOLSTICEA ELIXIR PRIVATE LIMITED reserves the right to modify this policy at any time without prior notice.

Refund Policy

At SOLSTICEA ELIXIR PRIVATE LIMITED, we strive to ensure customer satisfaction with our luxury fragrances under the brand VAGINÉ™. Please read our refund policy carefully before making a purchase.

1. Refund & Return Policy

We have a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unopened, with tags intact, and in its original packaging.
• You must provide the receipt or proof of purchase.
• Returns must be initiated by contacting us at sampark.tvs@solsticeaelixir.com
• If the return request is approved, we will provide a return shipping label with instructions.

Items sent back without prior approval will not be accepted.

2. Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

• The product is damaged, defective, or incorrect.
• We will evaluate the issue and arrange a replacement or refund accordingly.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Personal care goods (such as perfumes and beauty products) for hygiene reasons.
• Customized or personalized products.
• Sale items or gift cards.

4. Partial COD (Cash on Delivery) Policy

• Customers opting for Partial COD must pay a portion of the total amount as an advance payment.
• The Partial COD amount is non-refundable if the customer refuses to accept the order upon delivery, covering shipping and handling costs.
• By selecting Partial COD, the customer agrees to these terms and confirms their commitment to receiving the order.

5. Exchanges

The fastest way to receive a replacement is to return the item first. Once the return is accepted, a new order must be placed separately.

6. No Refunds for Free Products

Products offered as free gifts or promotional items on our website are not eligible for returns or refunds.

7. Refund Processing Time

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to the original payment method within 10 business days.
• If more than 15 business days have passed and you have not received your refund, please contact us at sampark.tvs@solsticeaelixir.com.

For any queries, please contact our support team at sampark.tvs@solsticeaelixir.com.

SOLSTICEA ELIXIR PRIVATE LIMITED reserves the right to modify this policy at any time without prior notice.