Shipping Policy

At SOLSTICEA ELIXIR PRIVATE LIMITED, we are committed to delivering your products swiftly and securely. Below are the details regarding our shipping process:

Orders and Shipping

Q: I have placed an order. How do I know if it’s confirmed?
A: Once your order has been placed, you will receive a confirmation email and SMS, including your order number and the estimated delivery time.

Q: Can I modify my order after I have placed it?
A: Unfortunately, new products cannot be added once an order is placed. However, you may contact our customer support to cancel the order and place a new one.

Q: How can I track my order?
A: You can track your order in multiple ways:

  • Log in to our website with your registered email and check the Orders section.
  • Use the tracking link sent via SMS and email after your order is shipped.
  • Contact our customer support, and we will provide tracking updates.

Shipping Charges

"Shipping charges are calculated based on your delivery location, chosen shipping speed, and the serviceability of our logistics partners. Rates may vary depending on regional zones and courier partner tariffs.
The final shipping cost will be displayed at checkout before you confirm your order."

Delivery Details

Q: Will I receive a call before delivery?
A: Yes, you will receive a call on the day of delivery. If you are unavailable, you can reschedule with the delivery person for the next day.

Q: How long will my order take to arrive?
A: Our standard delivery time is 5-7 working days. However, delays may occur due to unforeseen circumstances such as weather conditions, flight delays, or logistics issues.

Q: Can my order be expedited?
A: Expedited delivery options may vary based on location. To request priority shipping, please contact customer support. Expedited delivery is only available for prepaid orders and not for COD orders.

Order Cancellations

Q: Can SOLSTICEA ELIXIR PRIVATE LIMITED cancel my order?
A: We reserve the right to cancel, revoke, or withdraw any order due to unforeseen circumstances or policy violations.

For any further queries, feel free to contact our customer support team at sampark.tvs@solsticeaelixir.com or +91-9429693940.

We appreciate your trust in our brand and look forward to delivering a luxurious experience to you!

 

 

 

 

 

 

Frequently Asked Questions (FAQs) 

What is VAGINÉ™ ?

VAGINÉ™ | THE VAGINÉ STORY is a luxury fragrance and lifestyle brand by SOLSTICEA
ELIXIR PRIVATE LIMITED. It celebrates women’s self-worth, strength, sophistication, and individuality. Every creation is crafted to inspire unapologetic self-expression.

Why VAGINÉ™ ?

Our brand name, derived from the Latin 'vagina' symbolizes the essence of femininity, power, and creation. THE VAGINÉ STORY is about celebrating the inner strength and unique journey of every woman, creating a scent that is an extension of her soul.

What is the inspiration behind VAGINÉ™?

VAGINÉ™ | THE VAGINÉ STORY was born from a vision: to redefine beauty, celebrate women beyond stereotypes, and create a movement where beauty is not an expectation, but an authentic expression.

Where are your products made?

Our fragrances are thoughtfully composed using globally sourced ingredients, crafted to match international standards of luxury and purity.

Are your products cruelty-free?

Yes. We are committed to ethical practices and ensure that none of our products are tested on animals.

Are your perfumes long-lasting?

Absolutely. Our fragrances are formulated for a rich and lasting experience, designed to evolve beautifully on the skin throughout the day.

How should I apply the perfume for the best results?

  • Hold the fragrance bottle 5-7 inches away from your body.
  • Spray directly on your pulse points: behind the ears, wrists, nape of neck, and along the collarbone.
  • Let it dry naturally without rubbing for best projection and longevity.

Can I return or exchange a product?

Due to the nature of perfumes and personal care, we accept returns or exchanges only if the product is damaged or incorrect. Please refer to our Return Policy for full details.

How do I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking link to follow your shipment's journey.

Do you ship internationally?

Currently, we are focused on serving within India. However, international shipping will be available soon — stay connected with us for updates!

How can I get in touch with your team?

For any queries, feedback, or support, feel free to reach us at sampark.tvs@solsticeaelixir.com

We are happy to assist you!